Secret Shopper Exterior Only Car Wash

Tell Us About Your Exterior Only Car Wash Experience

Your Mystery Shopper Number

Location

Date of Visit

Time In

Time out

Total time

Car# (on receipt header)

Did anyone other than the Service Advisor/Cashier ask you for any payment?

Facility Appearance:

outside

inside

If your response to either of the above two questions was less than 'Excellent', please state why. We are looking for cleanliness and order, items that are in the manager's control. Please do not select a "less than excellent" rating for reasons such as "building looks old."

Quality of Service:

Vehicle exterior clean, including bugs removed

Wipe exterior

Clean windows/mirrors

Clean wheels (or whitewalls)

QUALITY NOTES (optional)

If you ordered any Special Services, please specify and comment

Personnel & Service

Service Advisor:

How long did you wait in line BEFORE being serviced?

Did the SA greet you quickly after servicing customers ahead of you?

Friendly greeting?

Professional presentation?

Did the service advisor ask you if you would like to purchase an Unlimited Membership or wash upgrade?

Was he/she too "pushy"?

Were you thanked?

Service Advisor Notes (optional) :

Vacuumer:

Did he/she give you a friendly greeting?

Professional attitude?

Was the cleaning solution sprayed by hand (at conveyor entrance)?

Vacuumer/loader notes (optional) :

Customer Service Rep (Lobby):

Did you have any contact with the Customer Service Rep (the person in the lobby behind the counter)?

Quality Control Inspector (Red Vest):

In uniform with red vest?

Asked "is everything ok?"

Provided a Business Card?

Were you thanked?

QCI Notes. Provide anything that stood out to you:

Manager:

Did you see a manager (black or grey shirt/jacket)

Manager notes:

Other notes to Jax:

If you were a regular customer, how many stars would you give to Jax for this visit?